The Emergency Help Scheme

(Newport Pagnell)


Update in the light of Covid-19/Coronavirus


Currently the Emergency Help Scheme is suspended to protect EHS drivers and passengers. Many are in vulnerable categories, and it is not possible to practice 'social distancing' in a car. 


Where the need is greatest, contact can be made with medical and social services.

The Scheme gives support to local people (usually elderly residents) needing emergency assistance with transport, primarily to clinical appointments.
We have a small team of dedicated team of volunteer drivers, all of whom are DBS checked. Our passengers are expected to make a small pre-agreed contribution directly to the driver to cover fuel costs. Our drivers are required to have adequate motor insurance to perform this service. (in our experience, insurers generally make no charge for this.)
We are only able to offer transport for those who live in Newport Pagnell. Occasionally we have requests from people who live in the surrounding area. Unfortunately we are unable to help those who are not resident in Newport Pagnell, but will put them in touch with other volunteer groups if we can. If you live within Milton Keynes, you might like to contact the CA:MK Community Car Service by calling Laura or Tracy on 01908 670309 
The Emergency Help Scheme (EHS) mostly covers local journeys to clinical appointments such as to the Newport Pagnell Health Centre and Milton Keynes Hospital, but we can arrange visits to hospitals within a 50-mile radius, whcih includes Oxford, Northampton and Stoke Mandeville. In the last year, the EHS co-ordinators dealt with about 400 requests for transport
For Newport Pagnell, please call one of the following Emergency Help Scheme coordinators:
  • Alison on 01908 615131
  • David on 01908 612816
  • Marigold on 01908 610575
  • Jenny on 01908 616718
For Milton Keynes, please call the Community Action Milton Keynes Community Car Service:
  • Laura or Tracy on 01908 670309
If you would like to volunteer as a driver
For Newport Pagnell, please call John Gordon on 01908 612060:
or email
The Newport Pagnell scheme would welcome more drivers so if you have any time to give during the day, we would be very pleased to hear from you. This is a rewarding and fun way to help and meet your neighbours. All of our drivers are DBS checked, and we will arrange and pay for the administration involved. 


A note on the recent past

In the summer 2017 we held our annual general meeting and garden party. Our thanks to all involved in the event, which also raised nearly £100 for EHS funds. Particularly thanks to Ralph and Jennifer Mazzone for the offer of their lovely garden. However the day was wet, so we adjourned indoors to St LUke's church hall for cream teas and the AGM. THank you to all who attended, and to our volunteers for making it happen.

Thanks also to all of our volunteer drivers who willingly give up their time to take local residents to medical appointments throughout the year, and to the committee, including church representatives and co-ordinators, who oversee the scheme.

In September 2017 Nita Tolley, our former chairperson, stepped down from the committee. In Nita's place, John Gordon, committee member, EHS driver and former co-ordinator, has taken up the role of EHS chairperson. John can be contacted on 01908 612060 or by email on if you have any questions about EHS or are interested in volunteering as a driver or committee member.


In 2016 we had our first lunch where drivers and committee met together over a hot meal. Our co-ordinators do a sterling job in matching clients with drivers, but often they haven't met the person on the end of the line. By the time you read this, we will have enjoyed our meal and voices will have been matched to at least some of the faces, and perhaps some friendships forged too.

Thanks to all involved in the 2016 garden party which helped raise a fantastic profit of £111.78. Particular thanks to Ralph and Jennifer Mazzone for the use of their lovely garden. Thanks also to the wonderful drivers who give up their time to take local residents to medical appointments throughout the year. [Linda Morris, committee member] 

In 2014 we held our annual garden party, AGM and fundraising event, on Saturday 12th July with thanks to Ralph and Jennifer Mazzone for the use of their garden. The last quarter ofIn 2014 the coordinators dealt with approximately 100 calls per quarter.

2013 was unusually quiet, but the frequency of requests again increased in the early part of 2014. During the last twelve months from this time we have dealt with 284 calls, each request requiring approximately four or five outgoing calls to find a driver. To cope with this, we have increase the number of coordinators to take calls and assign drivers. Trips vary in lenght from the local medical centre to Oxford and Stoke Mandeville Hospitals.